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Customer Service

Customer Service

Lee Sail Covers, LLC

2996 Henkle Dr Suite I

Lebanon, Ohio 45036

Toll-Free (800) 516-2703

Phone: (513) 850-5450

Email: CustomerService@LeeSailCovers.com 

 

 

 Guarantee and Returns

If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, re-work, or refund (less shipping and any applicable taxes). Replacement, re-work, or refund is determined at our discretion, based on your needs and the problem you report. Returned items must be clean, properly packaged, and of a condition suitable for resale. Our Satisfaction Guarantee is over and above any warranty provided by the manufacturer.

 

Please be aware that the shipping and handling fee's will be deducted from the amount of your credit. If the return is due to an error on our part, we'll be happy to refund any associated shipping fees. But if you choose to return an item because it's not what you expected or you prefer a different color, shipping fees will not be refunded.

 

Low Price Guarantee

Our low price guarantee is simple! If you find a lower price offered by one of our competitors, we will match the price of that item within 30 days of purchase. The materials used must include the highest quality materials equivalent to WeatherMax80, YKK #10 zippers, UV flaps on main, and mainsail cover with a collar.  
    
Which competitors do we price match?
Everyone located in the USA!

What is excluded from our price match?
We do not price match:
    Items sold on auction sites
    Shipping/Handling charges
    Taxes or sales tax promotions
    Pricing or typographical errors
    Clearance Items

How do I take advantage of the Low Price Guarantee?
     Just call or e-mail.    

 

Warranty

The limited warranty covers only the fabric being unserviceable because of loss of strength  and/or color from normal conditions of exposure. That includes sunlight, mildew and atmospheric chemicals. Labor and Installation supplied by the fabricator and/or installer are not covered.  The consumer is responsible for normal care, cleaning and maintenance of the fabric. The limited warranty runs for 5 years from the date of original purchase.  

 

International Shipping

  Follow the online checkout process to view the exact amount of shipping charge for your order. This amount does not include any customs, duties, and brokerage  fees. Charges will not be made to your credit card untill you confirm your entire order at the end of the online checkout process. Please check with the destination country's local import/export compliance and policies to best estimate if there are any. potential additional shipping times or duties due the local governments that are outside of our control. 

 

Privacy Policy

We use industry standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to our credit card processing service. After your credit card is processed and billed, LeeSailCovers.com only retains the last four digits of your card number for order tracking purposes.

 

Information Collected

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information.  We may also collect the URL you came from,IP address, domain types (e.g. .com or .org, etc.), your browser type, the pages of our site that were viewed during a visit. 

 


LeeSailCovers.com is committed to protecting your privacy.We do not sell, rent, lease, give, exchange, or share your personal information with anyone. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, enhancing the operation of our site, for statistical purposes and to administer our systems. Our computer system protects personal information with advanced firewall technology. 

 

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